FAQ

Are the products on the website ready stock or pre-order items?
All products displayed on our website are ready-stock unless stated as pre-order.

Is there a refund policy?
We strictly have a no refund policy. All purchases made on our website or orders made through DMs are non-refundable.

Can I exchange for a different size?
Yes, we do accept exchange in sizes of the same item. Give us a DM on Instagram and we will assist you there!

  • TAKE NOTE – Delivery charges from your home to us will be paid by you, however we will post the exchanged item to you free of charge.
  • For pre-order items, we do accept exchanges in sizing. However, it will take 1-2 to for the exchanged item to reach you as the pre-order
    item will have to be processed and made. 

How long does pre-order items take?
Pre-order items will take an estimation of 1-2 weeks to reach your doorstep.

Where can I custom my Jumbo tote bag with initials?
For customs, do DM us through Instagram to custom your jumbo tote bag.

Do you ship outside Malaysia?
As for now, we only ship within Malaysia (RM7 to SM/RM16 to SS) via J&T or PosLaju.

Do you provide gifting services ?
Yes! We will include a wish card as well as a free gift. Do drop a message in the text box provided at checkout on our website or let us know when you make an order with
us via DM on Instagram.

Happy shopping! ✿ 


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